Digilocker documents such as the PAN card, driving licence, and vehicle registration certificate are now easily accessible via MyGov Helpdesk on WhatsApp, according to MyGov, which announced on Monday.
Citizens can now create and authenticate their own Digilocker account on WhatsApp and download documents such as their PAN card, driving licence, CBSE Class X passing certificate, vehicle registration certificate (RC), insurance policy – two wheeler, Class X and Class XII marksheets, and insurance policy document (life and non-life available on Digilocker), according to a statement from MyGov.
According to MyGov, the move will make “the government services accessible, inclusive, transparent and simple”.
WhatsApp users across the country can use the chatbot by simply sending ‘Namaste’ or ‘Hi’ or ‘Digilocker’ to the WhatsApp number +91 9013151515.
Click here to chat.
“Offering Digilocker services through the MyGov Helpdesk is a natural progression and a step toward providing citizens with simplified access to essential services through WhatsApp’s simple and accessible platform.” With nearly 100 million people already registered on Digilocker and 5 billion documents issued to date, we are confident that the service on WhatsApp will digitally empower millions by allowing them to access authentic documents and information directly from their phones,” said Abhishek Singh, CEO of MyGov, in a statement.
“By equipping the MyGov Helpdesk with Digilocker services that can be accessed directly through WhatsApp, we want to unlock technology’s potential to extend the benefits of essential services to citizens at scale, and this is a significant step towards scaling up the Digital India vision and a digitally empowered country,” said Shivnath Thukral, WhatsApp’s Director – Public Policy.
Since its launch in March 2020, the MyGov Helpdesk (previously known as MyGov Corona Helpdesk) on WhatsApp has been a critical tool in combating the Covid-19 pandemic by providing people with authentic sources of Covid-related information, as well as critical uses such as vaccine appointment bookings and vaccine certificate downloads.
Over 80 million people have contacted the helpline so far, more than 33 million vaccine certificates have been downloaded, and millions of vaccination appointments have been scheduled across the country.
With new features like Digilocker, the MyGov WhatsApp chatbot aims to create a comprehensive administrative support system for citizens to access digitally inclusive resources and essential services.
Thank you for reading this article. You can read some more useful and amazing articles on Tech Mumbaikar. Have a Nice Day : )